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Feature Differences CMS & ICIMS



It's simple, you want to report on your telephone exchange (each brand PBX/IPPBX/UC) and telephone traffic from your fixed and mobile operator? In 98% of the cases MAF CMS™ will be everything you need. If you want to report on Skype for Business or you want Call Center management and reporting and wallboards then you need MAF ICIMS™. We help you with the right choice. More importantly, we ensure that you always get the right reports at the required intervals.

Function
MAF CMS™
MAF ICIMS™

Reporting on fixed telephony

Reporting on wireless telephony

Reporting on Data

Reporting on Video

Reporting on Instant Messaging

Reporting on Conference Calls

Reporting on File transfer

Reporting on App Sharing

Reporting on QoS

Reporting on line/sip capacity

 
Limited

Reporting on Presence

Supports all browsers

 

Drill down reports

Graphical reports

Reports in various file formats

Multilingual

No separate report viewer needed

Multiple rate tables possible

Dashboard

Automatic report distribution

Dynamic update of charts

Advanced filtering

User-defined reports

Standard reports

Support PBX and IPBX

Support Unified Communications

 All but Skype for Business

 

Presence status

Real-time displays, graphs, reports and alarms

Agent Status

Wallboards

Alarms

 Limited