MAF NMS™ Number Management for DID-DDI range management
Tracking and managing Direct-in-Dial (DID’s or DDI’s depending on where you’re from) and extensions can be a costly and time-consuming task for companies of any size. Not anymore with MAF NMS™, the single pane of glass view and automation of manual tasks results in reduced costs and risks and improved business processes. No more trying to manage with multiple spreadsheets.
MAF NMS™ can be delivered either from our cloud or on customer servers. It can be delivered either as a standalone solution or part of MAF ICIMS’s suite of reporting and monitoring Unified Communications solutions. It is (IP)PBX and UC platform independent and it is relevant to any company that has DID’s/DDI’s.
As part of the installation process typically the existing DID/DDI ranges are imported in .CSV format. Once the initial data population is completed the on-going management and data import is fully automated as a scheduled task.
AUTOMATED DID/DDI RANGE POPULATION
MAF NMS™ automatically updates the details for each of the DID/DDI ranges. Typically, this is taken from AD or any other database through ODBC connection, or .csv files. This means any adds/moves/changes that are made in Active Directory will automatically update MAF NMS™.
It is possible to stipulate how long a DID or DDI is held for after it has been ‘unallocated’. This feature is used to ensure that a DID/DDI is not immediately re-allocated after an employee has left which may result in a call to a new starter. This is a system wide parameter but it is possible to state differing hold times for individual ranges.
The DID/DDI statistics screen gives summary information of the DID/DDI ranges, totals DID/DDI Ranges, Allocated DID/DDI Numbers and Unallocated DID/DDI Numbers. The total allocated vs. unallocated DID’s/DDI’s can be seen in the pie chart. The table displays range information; From, To, Description, Size, Allocated, % (Total allocated) and Location. Sorting can be applied to any of these fields for example to see the top % allocated ranges first.
The tasks associated with DID’s/DDI’s ranges are conducted from here. As with the DID/DDI statistics screen it is possible to select any column and sort either alphabetically or ascending / descending depending on the field.
There are 5 fields available to search on; Number, Description, Provider, Provider # and Location.
From here the parameters for a new DID/DDI range can be specified. There is an option available to auto-generate Extensions from the new DID’s/DDI’s.
IMPORT / EXPORT
A list of the DID/DDI ranges with details of; Description, From Number, To Number, Size, Service Provider, Service Provider #, Hold Days and Location can be imported from .CSV file.
In a similar manner, it is possible to export all the DID/DDI ranges with the above fields into a .CSV file.
From the DID/DDI Ranges screen a specific range can be selected to view further details. Searching is available on Number, Extension and Employee. The physical location of the DID/DDI range is displayed in the map and the pie chart gives a ‘snapshot’ view of the total DID/DDI allocation for the range.
On selecting an individual DID/DDI it is possible to allocate or edit the DID/DDI to a specific extension and employee. The DID/DDI can also be reserved until a specified date, typical use of this is when a new starter or contractor will be requiring the DID/DDI on a known future date. If not allocated by that date the DID/DDI returns to the ‘pot’ for general availability.
The entire DID/DDI range can be exported in .CSV format showing; ID, DID/DDI, Extension, Employee, Allocated (True / False), Active Employee (True / False) and Reserve Until date.
Any number of alarms can be set, sending an email notification when a DID/DDI range has reached capacity. These are user defined thresholds giving the flexibility to meet specific requirements.
The use of PowerShell scripts further assists in task automation and configuration of the DID/DDI ranges.