info@mafinfo.com | Call now +3172-8200205
Header & Footer Color
 


Background Pattern:



Reset

MAF ICIMS™ CC for Cisco Presence



A cost effective alternative to Contact Center Software


MAF InfoCom's ICIMS™ CC provides a cost effective solution for monitoring and reporting on Cisco Presence. Organizations can thus manage user activity accurately and view presence status through real-time wallboards, graphs, reports and alarms.
 

 

 


Cisco Unified Presence is a standards-based enterprise platform that brings people together in and across organizations in the most effective way. This open and extensible platform facilitates the highly secure exchange of presence and instant messaging (IM) information between Cisco Unified Communications and other applications.
 
 

 

 
Real Time Wall Boards
Simply create the dashboards the way you want them. You choose how many charts to display, the chart types, where they are positioned and even resize them. Once you’re happy save the layout for future use, save as many variants as you require, then simply load up the one required for your current wall board need.
 

 


Agent Status

Real time chart which can be filtered to display specific agent’s details. It displays the agent’s current presence status. Full agent reports can be generated directly from the chart with a single click which displays full details including login / logout time and duration on the various statuses

Inbound Call Handling

Filtered chart displaying ring time grouped into times periods of within 10 seconds, 11-20 secs, 21-30 secs, 31-60 secs and over 60 seconds. Bar chart can show answered, missed or a stacked combination of both and a full report of call handling time can be generated with single click reporting from the chart. .

Inbound Call Summary

A table that can be filtered to show Agents, Response Groups or Departments. Displays Total Calls, Missed Calls, Ave. Ring Time, Peak Ring Time, Ave. Duration and Peak Duration. Drill down detailed reports can be generated with a single click directly from the charts.

Call Statistics

This chart shows a stacked graph displaying Inbound, Outbound and Internal call volumes which can be selected or deselected. Filters can be applied on employee, extension, department or gateway. Full reports can be generated directly from the chart.

ICIMS CC Reports
All reports can be generated on a one off basis or scheduled to run automatically. MAF ICIMS™ CC comes with standard report templates including Presence details and summaries and User Adoption. In addition the powerful report builder empowers users to create their own report formats and used with the comprehensive filtering tool reports deliver only relevant details. Reports have both tabular and graphical representation and can also be branded with company logo, address and use the company colour schemes. Your reporting options are unlimited!​

 

 

Real Time Alarms
Within MAF ICIMS™ CC it is possible to set up as many system alarms as you require. The alarm is instantly delivered by email and immediate action can be taken. Alarms can be set on cost, duration, ring-time and call quality. Using the budget feature you can even set a monthly cost threshold on an extension.​
 

 

 

Information
Questions about MAF ICIMS CC for Cisco Presence?
Download the brochure MAF InfoCom ICIMS for Cisco
Call us at +3172-8200205 or mail at info@mafinfo.com