Examples of common used Response Group reports by our customers
Response Group Report Examples
Often new customers would like to know which Response Group reports other companies are using, how do they do their Response Group monitoring and reporting? Below you’ll find the most common Skype for Business Response Group Reports Examples by MAF ICIMS™ customers.
Please not that not every customer and organization is the same. When we implement MAF ICIMS™ we always discuss exactly which columns and which information you would like to see in reports and when and how you would like to receive them.
For real time reporting and wallboards on your Response Groups please check out MAF ICIMS™ CC.
Response Group Weekly Performance Report
Below you’ll find a report on response group weekly performance. This response group report is showing the activity based on number of handled calls for all the response groups for the current week. It is grouped by response group and summarized on the number of calls handled by response group (answered calls / abandoned calls / transferred calls / voicemail calls).
Response Group Agent Performance Report
Below you’ll find a report on response group agent performance. This kind of report allows to have an overview about the efficiency in calls handling for the response group employees. The grouping based on response groups, then by employees. This is a summary report based on number of calls handled by response group (answered calls and ring time duration).
Response Group Daily Activity Report
Below you’ll find a report on response group daily activity. This report is monitoring the response groups daily activity. This is a detailed report for every response group. The report grouping based on response groups. This is a summary report based on number of handled calls, total duration, average ring time.
Response Group Top Performance Report
Below you’ll find a report on response group top performance. This top performance report shows a ranking for response groups based on total number of answered calls. The grouping is based on response groups and sort by answered calls. This is a summary report based on answered calls, abandoned calls and duration of the calls.
Response Group Monthly Breakdown Report
Below you’ll find a report on response group monthly breakdown. Monthly breakdown is helping you to see a statistic for total number of calls, how the response groups activity has advanced during a year. The grouping is based on response groups. It is a summary based on total number of calls by every day of the week.
Skype for Business Response Group Weekly Overview
Below you’ll find a report on response group weekly overview. This kind of report is focused on response group activity during a week. This report is grouped on response groups. It is a summary report based of total number of abandoned calls, handled calls with total duration.
Information & Contact
Questions about Skype for Business Response Group Reporting?
Call us at +3172-8200205 or mail at info@mafinfo.com
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