Why MAF ICIMS™ for your Teams and Skype for Business reporting and not the native Microsoft Reporting?
MAF ICIMS™ Reporting vs. Native Microsoft Reporting
|
Teams |
SfB Online |
SfB On-Prem |
||
| User definable dashboard layout |
✔
|
X
|
X
|
X
|
| Filtering on dashboards |
✔
|
Limited
|
Limited
|
Limited
|
| Specify specific date/daterange on dashboard |
✔
|
X
|
X
|
X
|
| Full report generation from dashboard |
✔
|
X
|
X
|
X
|
| User map (full user activity for defined date range) |
✔
|
Limited
|
Limited
|
Limited
|
| Call quality index (User defined call quality criteria) |
✔
|
X
|
X
|
X
|
| User adoption map |
✔
|
Limited
|
Limited
|
Limited
|
| Realtime ‘live’ calls quality monitor |
✔
|
X
|
X
|
X
|
| Response Group statistics and dashboard |
✔
|
X
|
X
|
X
|
| Realtime precence status |
✔
|
X
|
X
|
X
|
| User defined security policies / user profiles |
✔
|
X
|
X
|
X
|
| Conference dashboard |
✔
|
Limited
|
Limited
|
Limited
|
| Financial budget allocated to users per month |
✔
|
X
|
X
|
X
|
| Scheduled reports |
✔
|
X
|
X
|
X
|
| Report filtering |
✔
|
Limited
|
Limited
|
Limited
|
| Bespoke report design |
✔
|
X
|
X
|
X
|
| Drill through reporting |
✔
|
X
|
X
|
X
|
| AD integration |
✔
|
X
|
X
|
X
|
| Reports in XLS, PDF, Word, CSV |
✔
|
✔
|
✔
|
✔
|
| Save reports as template |
✔
|
X
|
X
|
X
|
| Security policies restricting vieuws to defined OU’s |
✔
|
Limited using RBAC |
Limited using RBAC
|
Limited using RBAC
|
| Billing (Call Cost) reporting using carrier tariffs |
✔
|
X
|
X
|
X
|
| Alerts (Exception reporting) |
✔
|
X
|
X
|
X
|
| Define date range |
✔
|
If retained
|
If retained
|
If retained
|
| Report distribution via email |
✔
|
X
|
X
|
X
|
| Response group / queues reporting and dashboard |
✔
|
X
|
X
|
X
|
|
MAF ICIMS™ CC
|
Teams
|
SfB Online
|
SfB On-Prem
|
|
| Realtime ‘live’ calls wallboards |
✔
|
N/A No Queues
|
X
|
X
|
| Tile based wallboards for wall mounted displays |
✔
|
N/A No Queues
|
X
|
X
|
| Realtime precence dashboard |
✔
|
X
|
X
|
X
|
| Agent detail dashboard (live and historical stats) |
✔
|
X
|
X
|
X
|
| Response group / queue performance summary |
✔
|
N/A No Queues
|
X
|
X
|
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MAF ICIMS™ provides extensive, quality reports for all Teams and Skype for Business functions based on the Teams and Skype for Business assets while the native reporting is limited to quality related reports on call records.
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MAF ICIMS™ can communicate with multiple Teams and Skype for Business Servers and allows a single report on Teams and Skype for Business usage to be pulled from multiple Teams and Skype for Business servers while the native reporting has limited collaboration capabilities.
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Every report in MAF ICIMS™ can be fully customized while the native reporting has limited report customization capabilities.
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MAF ICIMS™ provides Automated Report Generation for Teams and Skype for Business. Teams and Skype for Business native reporting doesn’t.
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MAF ICIMS™ provides report delivery via email for Teams and Skype for Business. Teams and Skype for Business native reporting doesn’t.
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MAF ICIMS™ provides a Report designer / builder for Teams and Skype for Business. The native reporting doesn’t.
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MAF ICIMS™ offers Report style branding for Teams and Skype for Business. The native reporting doesn’t.
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With MAF ICIMS™ you can mask phone numbers or digit in your Teams and Skype for Business reports for regional legislation. Teams and Skype for Business native reporting does not offer this functionality.
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MAF ICIMS™ can display the Teams and Skype for Business organizational structure in a report which you cannot do with Teams and Skype for Business native reporting.
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MAF ICIMS™ allows you to report on Teams and Skype for Business call costs. The native reporting doesn’t.
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With MAF ICIMS™ you can monitor & report employee productivity on Teams and Skype for Business. With the native reporting you can’t.
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MAF ICIMS™ allows you to do capacity Planning on Teams and Skype for Business. With the native reporting you can’t.
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MAF ICIMS™ offers real extended reports and real time information on Presence / Availability on Teams and Skype for Business. The native reporting is very limited on this.
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MAF ICIMS™ has a dashboard for Teams and Skype for Business. The dashboard is fully configurable so every user can choose their own layout. You can filter directly on the dashboards allowing you to see the information you want and how you want. The dashboard also provides you Real time Presence / Availability on Teams and Skype for Business and with a single click you can generate your reports from dashboards, how cool is that? The native reporting has no dashboard and none of the above options.
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With MAF ICIMS™ you can view the IM conversations text of Teams and Skype for Business and can you search on key words within IM’s. With the native reporting you can’t.
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With MAF ICIMS™ you can set system alarms on call cost, MOS, duration and ring time on Teams and Skype for Business and alerts on extension budgets for cost or duration. With the native reporting you can’t.
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MAF ICIMS™ offers secure user access to the system and you can define several security policies allowing who to see what on the Teams and Skype for Business. The native reporting does not.
Summary:
With MAF ICIMS™ you can do Teams and Skype for Business Reporting, Analyses, Call Accounting and Cost Management. MAF ICIMS™ is a Teams and Skype for Business Monitoring Tool, Telephony Billing System, CDR Billing System and Telemanagement Solution. It is also Teams and Skype for Business Call Accounting Software and Billing Software.
With MAF ICIMS™ you can report on Teams and Skype for Business User Adoption, Call Quality and much more. MAF ICIMS™ provides Teams and Skype for Business Real Time Reports, Historiscal Reports, Video reporting, CDR Call Billing, CDR Call Rating, Managementinformation, UC Analyses, T Expense Management and Business Traffic Analyses.
MAF ICIMS™ helps you with Teams and Skype for Business Cost Reduction, Call accounting & Reporting, Fraud Detection, Accounting & Billing and Call Management reporting.
Information
Questions about ICIMS™ Reporting for Teams and Skype for Business ?
Call us at +3172-8200205 or mail at info@mafinfo.com
