MAF ICIMS™ Comprehensive Telephony Reporting Capabilities

MAF ICIMS™ allows you to easily produce comprehensive reports on your outgoing, incoming and internal calls, your phone bills (fixed and wireless) and Unified Communications (voice, video, instant messaging, conferencing, file transfers and shared applications). For this we have a powerful reporting tool that is easy to operate. And having problems? Then you ask us to help you, we do this gladly and free of charge.

Each report can run automatically and sent to you by e-mail. Monthly, weekly or daily whatever you want.

MAF ICIMS™ produces reports in all major file formats in both text and with beautiful graphs. Each report will be provided with your company details, organizations, departments, names of employees etc.

A small selection of the many possibilities:

Call charges local, national, international, mobile, premium-rate numbers….
Number of outbound, inbound, internal calls / duration….
Number of answered / unanswered calls….
Number of transferred calls, ring times….
Top 10, 20, XX extensions / destinations….
High cost / Long duration….
Etc. etc, etc….

This information can be sort by:

Day, date, time, timeframe….
Trunk, trunk group, user, extension, extension group, device….
Location, department, division, subsidiary, any hierarchical level….
Answered, unanswered, waiting times, call times….
Cost, duration, destination, cost center….
Inbound, outbound, internal, missed, forwarded….
With or without surcharges / fees….
Etc. etc, etc….

So this is all possible:

Reports at any time in your mailbox
Reports in both text and graphics.
Reports on incoming telephone traffic and accessibility.
Reports on outgoing calls and phone charges
Reports over your fixed, mobile and data traffic.
Reports on expensive or long calls (Top xx).
Reports on destination types national, international, mobile, service numbers etc.
Reports on a device, user, group, division, location etc.
Reports to charge phone calls (telephone bills).
Reports in formats like html, txt, csv, PDF etc.
Importing reports in your financial software.
Reports provide with names, departments, hierarchy etc.
Reports on answer and missed calls.
Reports on the forwarded calls.
Reports on call waiting.
Reports on specific days and times.
Reports on phone traffic per hour, per day, per month etc.
Reports on fixed line network providers and mobile providers.
Reports with cost compare different providers.

Need more information in the reports? Subscription fees, account codes, cost centers, trunks, trunk groups, used providers …. MAF InfoCom™ supports it all!

Also good to know: Free to customize report layouts, and you can apply buying and selling rates.

You can make over 500 different reports, far too many to mention here. But if you’re looking for reports for your PBX or Unified Communications platform we know for sure that we can help you.

We have extensive sample reports and an online demo account available. These can be requested by mail or telephone.

Informatie & Contact:

Questions about Monitoring, Analytics, Reporting and Recording for Unified Communications?
Call us +3172-8200205 or email us at info@mafinfo.com our salesteam is ready for you.