MAF UCR™ : A Quick Look
Voice Recorder for Microsoft Teams
What is it?
MAF UCR™ is a simple to use and very affordable Voice Recording solution for Microsoft Teams. All users who have an E5 or Phone System license can be selected for recording.
How can it help me?
Typically used by organizations with a basic Voice Recording requirement, MAF UCR™ is used for training and monitoring purposes and for dispute resolution. Homeworking activity can also be reviewed ensuring standards and business continuity are maintained.
Simple Search
The call search allows for quick access to the required recordings. Filtering can be applied on time, user, duration, ring time or number.
Recorded Call Details
Each call’s metadata is displayed including details on start time, connected time, end time, duration, and ring time.
The participant list displays all attendees on the call, what time they joined, what time they left and the total duration of the call.
Playback
There is the option to playback the call directly from MAF UCR™ or the recording can be downloaded in OGG format which is a compressed audio format that can be distributed via email for review.
Pause and Resume
This allows agents to temporarily pause the voice recording whilst customer financial details are being taken then resume the recording afterwards assisting with compliancy requirements.
Silent monitor
Team leaders or managers or anyone with the correct level of security policy for MAF UCR can listen in to active calls. This ensures the highest levels of customer service are being delivered by the agents.
Installation and Technical Bits
MAF UCR™ is installed in your own Azure environment which means that you have full ownership of data sovereignty and can choose yourself how long you want to store the recorded calls. Providing the recorded user has either a Microsoft Teams E5 or Phone System license, it will record all calls for the user including inbound / outbound, internal calls, peer-to-peer, and conference calls. It uses the Microsoft Voice Recording Graph API and activates a BOT once the call is confirmed. When the call is completed, the recording is transferred to the server fully encrypted.
So looking for a Voice Recorder for Microsoft Teams?
Check our product MAF UCR™ Voice Recorder for Microsoft Teams
Demo or Free Trial on MAF UCR™ Voice Recorder for Microsoft Teams
Meet your specific requirements during an on-line demo. The demonstration takes an hour. Or choose a free trial: we’ll give you a 30 day trial to see the relevance and suitability of our solutions in your own time. Included product training to ensure you are getting the most out of the solution.
Information & Contact
Questions about MAF UCR?
Call us at +3172-8200205 or mail at info@mafinfo.com our salesteam is ready for you.
