Microsoft Teams Call Queues and Auto Attendants Reporting

Introduction to MAF ICIMS™ Reporting Solution for MS Teams

Discover the power of Microsoft Teams Call Queues and Auto Attendants, enabling seamless call routing to designated groups of users known as Call Queue Agents. With MAF ICIMS™, gain comprehensive reporting capabilities on Call Queue Agents and delve into detailed insights on Microsoft Teams Call Queues and Auto Attendants.

Moreover, MAF ICIMS™ provides essential reporting features such as Microsoft Teams User Adoption, Call Quality reporting, Employee Productivity reporting, and Call Costs reporting. Elevate your Microsoft Teams deployment and ongoing usage with these indispensable reporting tools offered by MAF ICIMS™.

Dashboard for Microsoft Teams

The Teams Dashboard gives you an overview of all Team calls (inbound, outbound, internal) Teams Call handling information, Teams Call Queues, Teams Employee Performance (including Teams Call Queues Agents and Auto Attendants), Teams User Adoption, Teams Gateways Summary, Teams Call Statistics, Teams Call Details, Teams Call Quality and much more. You can define the Dashboard for Teams totally to your own specific needs displaying only information which is relevant to you. You can choose the number of charts in the Teams Dashboard and apply filters to each chart. The layout can be easily resized and modified by dragging and dropping and unlimited Teams Dashboard layouts can be saved for different members or organizational levels of the organization. Teams reports can be made directly from clicking on the charts in the Teams Dashboard.

Microsoft Teams Reporting

Experience ultimate flexibility with Microsoft Teams reporting. Whether you prefer scheduled reports or ad-hoc analysis, MAF ICIMS™ empowers you. Choose from a plethora of pre-defined reporting templates or craft your own with the intuitive Teams report generator, unlocking limitless possibilities in Teams Reporting.

Generate reports effortlessly in Word, Excel, PDF, or CSV formats. With the Teams report designer, tailor your report layouts to display only the information that matters most to you. Take control of your reporting experience with MAF ICIMS™ and make informed decisions with ease.

Microsoft Teams Report Builder

Experience precision and control with MAF ICIMS™ Teams Report Builder. Tailor your reports to display precisely the data you desire. Utilize an array of filtering and sorting criteria including agent, employee, call queue, date, time, call duration, ring time, call direction, and cost, among others.

But that’s just the beginning. Dive deeper by applying filters at various levels – organization-wide, specific call queues or auto attendants, destinations, gateways or SBCs, and even IP fields like subnets and device details. With MAF ICIMS™, refine your reporting to extract invaluable insights effortlessly.

Microsoft Teams System Monitor

As an ad-on to the Teams Dashboard MAF ICIMS™ also offers you very sophisticated Teams System Monitors giving you a clear, high level overview of how Teams is performing.

Microsoft Teams Call Quality Monitor

Unlock insights into call quality and user activity with the Teams Call Quality Monitor. Easily track the metrics for good and poor call quality calls, along with the count of active and inactive Teams users across your entire system. Stay informed and optimize your Teams experience with comprehensive monitoring capabilities.

Microsoft Teams Call Details Monitor

Elevate your Teams call analysis with the Teams Call Detail Monitor. Dive deep into detailed Teams Call Quality insights swiftly and seamlessly. Accessible directly from the Teams Call Detail Dashboard Monitor, this tool provides comprehensive information on all legs of Teams Call Queues and Auto Attendants.

Explore data such as date, time, duration, ring time, and visualize call legs with an intuitive map interface. Uncover actionable insights effortlessly and optimize your Teams communication experience with precision.

Microsoft Teams Conference Details

Empower your Microsoft Teams productivity with insight into Microsoft Teams Conferences Organized and Conferences Attended. Easily track all conferences hosted by the selected employee and those attended, complete with vital details including date, start time, participant count, and duration.

Navigate seamlessly by clicking on a specific conference to reveal detailed conference details in a new tab. Stay organized, informed, and maximize collaboration efficiency with these intuitive features

Microsoft Teams Call Queues Reporting

Enhance your Teams Call Queue reporting experience with versatile sorting and filtering options. Effortlessly organize and refine your data by agent, call queue, date, time, time frame (minute, hour, day, week, month, etc.), duration, total number, averages, average time, and total time.

Stay in control and extract valuable insights tailored to your specific needs. Streamline your analysis process and optimize your communication workflows with ease.

Microsoft Teams Call Queues and Auto Attendants Reports:

Teams Missed calls, Teams answered calls, disconnected calls after waiting time, Teams abandon calls (not answered, client hang up etc.), total number of calls per call queue, number of calls which reached Call Queues and Auto Attendants, average & total Call Queues and Auto Attendant talk time, quantity of calls which reached Call Queues and Auto Attendant main extension, quantity of Teams calls which were transferred from one queue to another, lost Call Queues and Auto Attendant calls etc.

Teams Call Queues Agent Call Center Reports:

Teams Agent Talk time, calls picked up by Teams Agent, logged in (time, duration), logged out (time, duration), available, unavailable, occupancy, agent status, talk time, customers waiting, transferred calls, answer speed, Speed of Answer (“ASA”), answered calls, queues, agents, longest wait, missed calls, abandoned calls, received calls, overflowed, ring time, talk time, Time on hold (before answer/drop),wait time, longest waiting time, % time on hold before answer or drop, wrap-up time (not ready time), call in, out, internal, busy time etc.

Teams IVR & Voicemail Reports:

Average, total time and # of recorded voicemail messages (quantity of voicemail messages recorded by customers), recorded calls, voice mail messages, IVR statistics, which options are chosen, option 1, option 2 etc.

Looking for real time call queue and auto attendant Wallboards?

More detailed information about Microsoft Teams Real time Call Queue and Auto Attendant Wallboards and reporting

Information & Contact

Questions about MAF ICIMS™ Microsoft Teams Call Queues and Auto Attendants Reporting?

Call us at +3172-8200205 or mail at info@mafinfo.com our salesteam is ready for you.

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