What is MAF ICIMS™?
MAF ICIMS™ is a reporting and analytic solution for Unified Communication and Collaboration (UC&C platforms). It helps you because it delivers business critical information. It does this through user defined reports, daily dashboards and trend monitors.
How can MAF ICIMS™ help me?
In brief it gives you accurate, relevant information about your unified communications and collaboration platform so you can make informed decisions. So you don’t need to second guess anymore!
Report on all your Unified Communications
MAF ICIMS™ reports on all your Unified Communications. This means Voice (in, out and internal including response groups, call queues and hunt groups), video, conferences, app sharing, file transfer and IM.
Monitor Unified Communications Call Quality
In a Unified Communications environment often there can be concerns around the quality of voice, video and conference calls. MAF ICIMS™ gives you comprehensive Unified Communications quality data. You can use this for troubleshooting ensuring the highest levels of service delivery.
Increase User Adoption
Adoption of a new platform needs to be closely and continuously monitored, and managed. MAF ICIMS™ drives User Adoption of unified communications and collaboration across any organization. This ensures your ROI and high-lights areas for education and training.
Manage resources
MAF ICIMS™ provides you a single pain of glass view on all the ‘working parts’ of a unified communications and collaboration platform. This ensures you that they are being used as efficiently as possible. These include SIP trunks, devices, gateways and Session Border Controllers (SBCs).
Improve Employee Productivity
MAF ICIMS™ enables you to see employee productivity details. This includes the number of answered and abandoned calls, ring-time and talk-time what will ensure you that all calls are handled to a satisfactory level.
Internal and External Telecom Billing
MAF ICIMS™ is the perfect Telecom Billing Solution. You can use it for internal Telecom Billing and external Telecom Billing. MAF ICIMS™ is a multi-tenant Telecom Billing Solution. This allows you to do Telecom Billing. You can do this Telecom Billing based on an office location, a department, an extension and/or user or any other hieratic level that you have defined in the system.
Call Management & Call Accounting
Traditional needs don’t go away with Unified Communications. Call Management and Call Accounting is still an important part of Unified Communications reporting. MAF InfoCom™ Call Management and Call Accounting helps you to understand where you can save money. It also provides you insight in fixed, mobile and data services from all your different providers.
Contact:
Questions about MAF ICIMS™ Monitoring, Analytics & Reporting for Unified Communications and Collaboration? Call us at +3172-8200205 or mail at info@mafinfo.com
