Hello everyone, we have added again a nice new feature in MAF ICIMS reporting for Microsoft Teams and Unified Communications MAF ICIMS Dashboards Trends The MAF ICIMS dashboards can now show trends over a user defined date range in addition…
Update: 2020 February 25th Good news, we are beta testing the Microsoft Teams Reporting and things are looking good. We can’t tell but expect the Microsoft Graph API for Reporting to be released shortly. Update: 2019 September 12th We now…
Because Skype for Business online is being used more and more, we have ensured that MAF ICIMS™ fully supports this with the same extensive reporting and monitoring as with Skype for Business on-premises. MAF ICIMS™ can synchronize with AD online…
We added a cool new feature to MAF ICIMS™ Skype for Business Reporting for when you need to track call quality on active Skype for Business calls. The Skype for Business Active Call Monitor gives you comprehensive details on the…
Very exciting times as we announce our AI Bot – CODIE. She allows you to use your Skype for Business IM box to chat and ask her to run Skype for Business reports. She harnesses the power of MAF ICIMS™…
We have released a Skype for Business User Adoption Map as part of the standard functionality available with MAF ICIMS™, thanks to those that gave us your ideas for this. It is V 1.0 so if you would like to…
With a constant focus on the user-friendliness of our solutions, we have again added some nice improvements and cool extra features. These new features are there to help network and system administrators. They ensure that the UC user experience is…
MAF InfoCom™ adds Response Group Statistics Performance Map to MAF ICIMS™. Skype for Business Response Groups allows users to create queues and routing incoming traffic to designated persons known as agents. The MAF ICIMS™ Response Group Statistics Performance Map gives…
In addition to MAF ICIMS™ the successful reporting solution for Skype for Business, MAF InfoCom™ now launches MAF MyS4B™. With this latest development MAF MyS4B™ delivers Skype for Business users visibility of their own call quality, user adoption and productivity…
MAF InfoCom™ adds Skype for Business “System Monitors” and “Call Detail Monitor” features to recently launched MAF ICIMS™ V3. The Call Detail Monitor goes into great detail showing device and quality information on an individual call allowing for quality monitoring…