What is it?
MAF QMS™ a management tool to easily make changes to Microsoft Teams Call Queues and Auto Attendants without having to log in to the Microsoft Teams Admin center.
Users with the correct security policies will have access to MAF QMS™ to make changes to their Call Queues and Auto Attendants. What you see in MAF QMS™ mirrors what a Teams Administrator sees in the Teams Admin center. So rather than having to aks the Teams Administrator -and wait for the adjustments to be made- each supervisor or user can easily make changes to CQ’s and AA’s themselves.
How can it help me?
MAF QMS™
MAF QMS™ takes the time and effort away from having to use the Teams Admin portal for Call Queues and Auto Attendants configuration and puts it into the hands of the managers and team leaders.
- Role based access allows for localized management of Call Queues and Auto Attendants without the delay of central control via the Teams administrator.
- All call flows and configuration options that are available in the Teams Admin Centre are also available in MAF QMS™.
- MAF QMS™ is extremely simple to use for none technical staff.
- MAF QMS™ used in combination with MAF ICIMS™ and MAF ICIMS CC™ gives you visibility of real time and historical Call Queues and Auto Attendants performance and allows for quick and easy configuration of Call Queues and Auto Attendants resulting in acceptable call handling times and that SLAs are being met.
Comprehensive user defined security policies
You don’t need to use the Teams Administrator any longer to configure changes to Microsoft Teams Call Queues and Auto Attendants. This will greatly reduce time spend on implementing changes in the settings or configuration of the Call Queues and Auto Attendants.
It removes the necessity to contact and use the Teams Administrator for any configuration changes to Call Queues and Auto Attendants reducing the time to implement changes resulting in a reduction in call handling times.
NOTE: MAF QMS™ is an additional module to MAF ICIMS™
Manage your Call Queues and Auto Attendants outside of the Teams admin portal
Improved efficiencies for any organization
MAF QMS™ delivers improved efficiencies for any organization using Teams Call Queues and Auto-Attendants.
Allowing full configuration of Microsoft Teams Call Queues and Auto Attendants without the requirement of a Teams administrator role.
The increased efficiency ensures that the tasks surrounding Auto Attendants and Call Queues no longer have to be performed by employees with a Teams Administrator function. This ensures faster solutions for call issues. With less tickets being raised on IT support they have more time to focus on their core functions. Increased customer satisfaction by optimizing AA and CQ performance resulting in reduced call handling times and missed calls.
Features
No longer need to contact your colleagues from IT
Comprehensive User Defined Security Policies
You no longer need to contact your colleagues from IT with Teams administrator role to make configuration changes to Microsoft Teams Call Queues and Auto Attendants. An unlimited number of access policies is available. Restricting can be fully configured at each organization unit levels down to specific Teams Call Queues and Auto Attendants. So for example each manager can adjust the settings of his or her own Call Queues.
A full replication of the Teams portal
Mirrors CQ And AA Configuration Options from the Teams Admin Portal
Whatever configuration option is available in the Teams Admin portal, the same are available in MAF ICIMS. Both for Call Queues and Auto Attendants. It is a full replication of what you see in the Teams portal. But since you no longer have to request changes through a Teams administrator you can easily change CQ and AA settings yourself. This results in reduced call handling times and much better customer satisfaction levels.
Frees up IT Admin tasks
Supports Role Based Access and Single Sign On (SSO)
At login, the the appropriate security policy is assigned. This means leaders or managers have the ability to make changes to the call handling options of the Call Queues and Auto Attendants This frees up IT Administrator for other tasks.
Gives summary performance statistics
View Microsoft Teams Call Queue and Auto Attendant Performance
The simple table on the landing page of MAF QMS™ gives summary performance statistics. The more detailed Call Queue, Auto Attendant and Agent status and performance can be seen using MAF ICIMS™ and MAF ICIMS™ CC.
