MAF InfoCom™ adds Response Group Statistics Performance Map to MAF ICIMS™.
Skype for Business Response Groups allows users to create queues and routing incoming traffic to designated persons known as agents.
The MAF ICIMS™ Response Group Statistics Performance Map gives a clear insight into these Skype for Business Response Groups.
There is definitely a thirst at the moment in the market for enhanced reporting and monitoring of Skype for Business Response Groups. Being the pro-active company we are, we have added a very cool Response Group Statistics Performance Map to MAF ICIMS™ our reporting and analytics solution for Skype for Business Allowing you to do detailed Skype for Business Response Group Reporting.
It’s a great way to view summary and detailed information for Skype for Business Response Groups – driving productivity up and ensuring call handing times are at an acceptable level.
If you would like to take a quick look let us know – we gladly show it to you.
Information & Contact:
Questions Skype for Business Response Group Reporting? Call us at +3172-8200205 or mail info@mafinfo.com
The MAF InfoCom™ Sales Team
