MAF InfoCom™ adds Skype for Business “System Monitors” and “Call Detail Monitor” features to recently launched MAF ICIMS™ V3.
The Call Detail Monitor goes into great detail showing device and quality information on an individual call allowing for quality monitoring and trouble shooting. This is in addition to the System Monitors that were included in the latest Version 3 release.
The monitor displays Call from and Call to details including Name, Title, Org unit, Ext, Client type and Location. There is an overview of the call including Service type (Audio, Video, Conf, IM), Time of call, Ring time, Call duration, Call type (Completed or Abandoned), Quality rating (Poor or Good) and Disconnection details. There is a map showing the geographical location of the legs of the call. Network details show Gateway, Network MOS, Avg. net MOS degradation, Avg. Jitter, Packets lost, Audio round trip and Ratio concealed samples avg.
The Devices tab at the bottom of the monitor shows From and To information on Client type, Client version, Connection type, VPN, Endpoint, IP Address, Reflexive IP Address, Subnet, Capture device and Render Device and Audio codec. Switching to the Quality tab at the bottom of the monitor it is possible to see more quality details on the call; Conv. MOS, Network MOS, Min net MOS, Avg. net MOS degradation, Max net MOS degradation, Avg. Jitter, Max Jitter, Packets lost, Audio round trip, Ratio concealed samples avg. From and To information can be seen on Listen MOS and Send MOS