Unified Communication and Collaboration Reporting and much more
What is it?
MAF ICIMS™ is a reporting and analytic solution for Unified Communication and Collaboration (UC&C platforms. It delivers business critical information through user defined reports, daily dashboards and trend monitors.
How can it help me?
In brief it gives you accurate, relevant information about your UC&C platform so you can make informed decisions. No more need for second guessing!
Report on all your Unified Communications
MAF ICIMS™ reports on all your Unified Communications: Voice (in, out and internal including response groups, call queues and hunt groups), video, conferences, app sharing, file transfer and IM.
Monitor Unified Communications Call Quality
In a Unified Communications environment often there can be concerns around the quality of voice, video and conference calls. MAF ICIMS™ gives comprehensive Unified Communications quality data that can be used for trouble shooting ensuring the highest levels of service delivery.
Increase User Adoption
Adoption of a new platform needs to be closely and continuously monitored and managed. MAF ICIMS™ drives User Adoption of UC&C across an organization ensuring ROI and high-lighting areas for education and training.
A single pain of glass view of the multiple ‘working parts’ of a UC&C platform ensures they are being used as efficiently as possible. These include SIP trunks, devices, gateways and Session Border Controllers (SBCs).
Improve Employee Productivity
MAF ICIMS™ enables you to see employee productivity metrics including number of answered and abandoned calls, ring-time and talk-time ensuring that calls are handled to a satisfactory level.
Internal and External Telecom Billing
MAF ICIMS™ is the perfect Telecom Billing Solutions both for internal Telecom Billing and external Telecom Billing. MAF ICIMS™ is a multi-tenant Telecom Billing Solution which allows you to do Telecom Billing based on office location, department, extension and/or user or any other hieratic level defined.
Traditional needs don’t go away with Unified Communications. Call Management and Call Accounting is still an important part of Unified Communications reporting. MAF InfoCom™ Call Management and Call Accounting helps you understand where you can save money and provides insight in fixed, mobile and data services from different providers.
Questions about MAF ICIMS™ Monitoring, Analytics & Reporting for Unified Communications and Collaboration? Call us at +3172-8200205 or mail at email@example.com
Monitoring • Analytics • Reporting • Recording • Headset & Device Management and DID Management for Unified Communications and Collaboration