Call Management, Monitoring, Reporting & Analyses for Unified Communications
MAF ICIMS™ provides 360-degree insight into the use of your Unified Communications. Information can be viewed via the simple self-configurable and user friendly dashboard or via the extensive reporting. MAF ICIMS™ provides insight in all aspects of Unified Communications: Voice, Video, Instant Messaging, Conference Calls, File transfers and Shared applications.
Analyze and reduce costs, monitor call quality, plan your capacity, protect yourself against high consumption and abuse.
MAF ICIMS™ Unified Communications Monitoring and Reporting is suitable for companies of all sizes from a single site to multi-site multinationals.
Unified Communications Dashboard
With a near real-time snapshot view (updated every 60 seconds) of Unified Communication usage the various dashboards show User Adoption, Employee Productivity, Call Quality and Cost information. Enjoy the flexibility of a user experience the way you want it, customise the position of dashboards and what information is displayed. Filters can be applied to ensure that only relevant information is displayed. Click through reporting produces detailed reports directly from the dashboard user interface.
Unified Communications Reports
All reports can be scheduled to run automatically or generated on a one-off basis. Delivery is typically via email or saved to disk and can be in a variety of formats such as Excel, PDF or CSV. Standard report templates are available or custom reports can be easily built to show user adoption, employee productivity, call quality, cost and more. It is easy to brand the reports with companies logo’s and colour scheme.
Real Time Alarms
Within MAF ICIMS™ it is possible to set up as many system alarms as you require. The alarm is instantly delivered by email and immediate action can be taken. Other alarms can be set on cost, duration and call quality. Using the budget feature you can even set a monthly cost or duration threshold on an extension.
Supported UC Platforms
MAF InfoCom™ solutions are compatible with all leading PBX, IPPBX and Unified Communications systems from Microsoft®, Cisco®, Avaya®,Mitel®, Alcatel-Lucent®, Unify® and many others.