Microsoft Skype for Business & Teams poor call classification QoE
This is how Microsoft classifies Lync, Teams and Skype for Business poor calls in QoE (Quality of Experience)
With MAF ICIMS™ you can report on Skype for Business and Teams Call Quality.
The poor call flag is called ClassifiedPoorCall and is available in the MediaLine table.
There are poor call classifications for audio, video and application sharing shown in the table below. The Skype for Business poor call flag is set if one or more the conditions are met. Please keep in mind that a record in the MediaLine table can cover multiple media streams.
Want to know which stream was the reason for the classification? Flagging occurs on the MediaLine level so you need to look at the individual streams and use table below.