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MAF ICIMS™ Reporting vs. Native Microsoft Reporting


 

Why MAF ICIMS™ for your Teams and Skype for Business reporting and not the native Microsoft Reporting?

 

 

MAF ICIMS Reporting voor Skype for Business and Teams

MAF ICIMS™

Teams Reporting

Teams

Skype for Business Reporting

SfB Online

Skype for Business Reporting

SfB On-Prem

User definable dashboard layout
X
X
X
Filtering on dashboards
Limited
Limited
Limited
Specify specific date/daterange on dashboard
X
X
X
Full report generation from dashboard
X
X
X
User map (full user activity for defined date range)
Limited
Limited
Limited
Call quality index (User defined call quality criteria)
X
X
X
User adoption map
Limited
Limited
Limited
Realtime 'live' calls quality monitor
X
X
X
Response Group statistics and dashboard
X
X
X
Realtime precence status
X
X
X
User defined security policies / user profiles
X
X
X
Conference dashboard
Limited
Limited
Limited
Financial budget allocated to users per month
X
X
X
Scheduled reports
X
X
X
Report filtering
Limited
Limited
Limited
Bespoke report design
X
X
X
Drill through reporting
X
X
X
AD integration
X
X
X
Reports in XLS, PDF, Word, CSV
Save reports as template
X
X
X
Security policies restricting vieuws to defined OU's
Limited using RBAC
Limited using RBAC
Limited using RBAC
Billing (Call Cost) reporting using carrier tariffs
X
X
X
Alerts (Exception reporting)
X
X
X
Define date range
If retained
If retained
If retained
Report distribution via email
X
X
X
Response group / queues reporting and dashboard
X
X
X
 
MAF ICIMS™ CC
Teams
SfB Online
SfB On-Prem
Realtime 'live' calls wallboards
N/A No Queues
X
X
Tile based wallboards for wall mounted displays
N/A No Queues
X
X
Realtime precence dashboard
X
X
X
Agent detail dashboard (live and historical stats)
X
X
X
Response group / queue performance summary
N/A No Queues
X
X
 
  • MAF ICIMS™ provides extensive, quality reports for all Teams and Skype for Business functions based on the Teams and Skype for Business assets while the native reporting is limited to quality related reports on call records.
 
  • MAF ICIMS™ can communicate with multiple Teams and Skype for Business Servers and allows a single report on Teams and Skype for Business usage to be pulled from multiple Teams and Skype for Business servers while the native reporting has limited collaboration capabilities.
 
  • Every report in MAF ICIMS™ can be fully customized while the native reporting has limited report customization capabilities.
 
 
 
 
  • MAF ICIMS™ offers Report style branding for Teams and Skype for Business. The native reporting doesn’t.
 
  • With MAF ICIMS™ you can mask phone numbers or digit in your Teams and Skype for Business reports for regional legislation. Teams and Skype for Business native reporting does not offer this functionality.
 
  • MAF ICIMS™ can display the Teams and Skype for Business organizational structure in a report which you cannot do with Teams and Skype for Business native reporting.
 
  • MAF ICIMS™ allows you to report on Teams and Skype for Business call costs. The native reporting doesn’t.
 
  • With MAF ICIMS™ you can monitor & report employee productivity on Teams and Skype for Business. With the native reporting you can’t.
 
  • MAF ICIMS™ allows you to do capacity Planning on Teams and Skype for Business. With the native reporting you can’t.
 
  • MAF ICIMS™ offers real extended reports and real time information on Presence / Availability on Teams and Skype for Business. The native reporting is very limited on this.
 
  • MAF ICIMS™ has a dashboard for Teams and Skype for Business. The dashboard is fully configurable so every user can choose their own layout.  You can filter directly on the dashboards allowing you to see the information you want and how you want. The dashboard  also provides you Real time Presence / Availability on Teams and Skype for Business and with a single click you can generate your reports from dashboards, how cool is that? The native reporting has no dashboard and none of the above options.
 
  • With MAF ICIMS™ you can view the IM conversations text of Teams and Skype for Business and can you search on key words within IM’s. With the native reporting you can’t.
 
  • With MAF ICIMS™ you can set system alarms on call cost, MOS, duration and ring time on Teams and Skype for Business and alerts on extension budgets for cost or duration. With the native reporting you can’t.
 
  • MAF ICIMS™ offers secure user access to the system and you can define several security policies allowing who to see what on the Teams and Skype for Business. The native reporting does not.
 
 
Summary:
With MAF ICIMS™ you can do Teams and Skype for Business Reporting, Analyses, Call Accounting and Cost Management. MAF ICIMS™ is a Teams and Skype for Business Monitoring Tool, Telephony Billing System, CDR Billing System and Telemanagement Solution. It is also Teams and Skype for Business Call Accounting Software and Billing Software.
 
With MAF ICIMS™ you can report on Teams and Skype for Business User Adoption, Call Quality and much more. MAF ICIMS™ provides Teams and Skype for Business Real Time Reports, Historiscal Reports, Video reporting, CDR Call Billing, CDR Call Rating, Managementinformation, UC Analyses, T Expense Management and Business Traffic Analyses.
 
MAF ICIMS™ helps you with Teams and Skype for Business Cost Reduction, Call accounting & Reporting, Fraud Detection, Accounting & Billing and Call Management reporting.

 

Information
Questions about ICIMS™ Reporting for Teams and Skype for Business ?
Call us at +3172-8200205 or mail at info@mafinfo.com