Skype for Business User Adoption, Reporting and Monitoring
User adoption is key to the successful delivery and on-going use of Skype for Business. MAF ICIMS™ delivers comprehensive reports, dashboards and monitors which will assist you in driving User Adoption ensuring your investment in Skype for Business is delivering the business benefits you are expecting.
This webpage focuses on the features of MAF ICIMS™ that can assist organisations with visibility of Skype for Business User Adoption. However, the general reporting and monitoring capabilities of MAF ICIMS™ covers all aspects of Skype for Business usage. It delivers business critical information around employee productivity, call quality and SIP trunk usage, DID ranges and call costs including call billing.
The Skype for Business User Adoption Map shows trends over a user defined period. This can monitor not only the different service types (Voice, Video, Conferencing, IM and App Sharing) but also the Skype for Business consumption vs. activated licences and the uptake of Enterprise Voice. The Dashboard shows a snapshot of Skype for Business system performance on a single day, it is configurable to individual user requirements ensuring the relevance of the information displayed. Almost real time the dashboard is updated approximately every 60 seconds.
At the heart of MAF ICIMS™ is the powerful and user defined reporting. Skype for Business Reports are generated either using the canned reports or built by users defining the report format with the Skype for Business Report Designer and filtering using the Skype for Business Report Builder. All reports can be scheduled to run automatically, saved as templates or ran on an ad-hoc basis. Due to this flexibility in reporting your options are literally endless which ensures the relevance of the reports.
There is also a Skype for Business User Map which shows all activity for a selected user over a defined date range. This highlights Skype for Business user adoption and also has the ability to quickly view Skype for Business call quality information with access to the Call Quality monitor.
Skype for Business User Adoption Map
The Skype for Business User Adoption Map displays the trends of Skype for Business user adoption over a user defined date range across the entire organisation or filtered at Organisational Level. The Total Usage monitor shows monthly total volumes of Voice, Video, App Sharing, IM and Conferences. Active Users displays a percentage of users that are Skype for Business enabled and have used any of the service types in the selected date range. Active Users Adoptions shows in a table the percentage figure for use of the available service types, this is also displayed in the Radar Chart. There are also charts to view User Type, User Overview and Average usage.
Dashboards for Skype for Business
Skype for Business Call Type Summary
This gives a view of volumes of the different available modes of Skype for Business communication: Audio, Video, App. Sharing and IM. Clicking on the key at the bottom of the chart will deselect that mode from the chart. Filters can be applied directly on Extensions, Employees, Organisation Level (This selects the Organisational Unit criteria), Gateways and call Direction. A full report can be generated directly from the dashboard showing the individual call information for a selected call type for an hour.
Client Types used by Skype for Business
This gives a view of the volumes of the different client types that are being used to access Skype for Business. Examples of client type are the Lync Client, iPhone, iPad, Windows phone and many others.
Skype for Business Conference Statistics
This gives a view of Skype for Business volumes of Voice and Video Conferences in hourly intervals on the selected day. Clicking on the key at the bottom of the chart will deselect that conference type from the chart.
Skype for Business Modality System Monitor
The Skype for Business Modality System Monitor shows the total daily activity (Voice, Video, IM and App Sharing) across the entire organisation for a user defined date range. Also displayed are the number of Active users and Inactive Skype for Business users in the past 30 days, total Calls Today and Calls Yesterday.
Skype for Business Reports
The flexibility of the Skype for Business reporting in MAF ICIMS™ means that you can define exactly the fields to be displayed in reports and apply numerous filters such as date and time range, call direction, call type, ring time, abandoned calls, organisation unit, response group, employee and more. In addition the summary reports have click through capabilities so clicking on a department / response group you will be taken to the next level – individual employee summaries and clicking on an employee will display individual call details for them.
Your Skype for Business reporting options are endless with MAF ICIMS™ and below are examples of some summary and detailed reports you can produce with a focus on Skype for Business User Adoption.
SKYPE FOR BUSINESS CONFERENCE TYPE AND VOLUME BY DEPARTMENT
SKYPE FOR BUSINESS USER ADOPTION DAILY SUMMARY
SKYPE FOR BUSINESS CONFERENCE MONTHLY SUMMARY
SKYPE FOR BUSINESS DEVICE TYPE DETAILS
SKYPE FOR BUSINESS USER ADOPTION % PER EMPLOYEE
SKYPE FOR BUSINESS USER ADOPTION SUMMARY BY DEPARTMENT
Skype for Business User Map
The Skype for Business User Map is used to show all activity for a selected user over a defined date range: Voice, Video, IM, App Sharing, Conferences Organized and Conferences attended.
If required, the Skype for Business Call Detail monitor can be opened from here by clicking on a selected call, this will give an overview of the call including Skype for Business Call Quality information.
Clicking on a specific Conference will open the Skype for Business Conference Details monitor which shows specific details for all conference attendees and use of the available collaboration modes available with Skype for Business.